A beautiful looking website is just one factor in creating a successful business. Knowing how your users engage with your site is arguably more important.
Our user experience experts know how to create insightful usability testing projects and conversion rate optimisation (CRO) strategies to help you understand how your visitors behave. Knowing this will help us create a more effective user experience, driving more conversions, and increasing your revenue.
We use Lookback for both face-to-face and remote user testing so we can record sessions and note down crucial feedback.
Analytics gives us quantitative information on user behaviour.
Hotjar not only allows us to view heatmaps and session recordings, but lets us set up on-site surveys and feedback forms.